Sumathi Information Technologies

1st OPT=IP telephony is gaining popularity while traditional private branch exchange (PBX) and key systems are in decline. With a compound annual growth rate (CAGR) exceeding 35 percent, IP PBXs are projected to exceed one-half of all PBX line shipments by 20041. The increase in IP PBX deployments is influencing the carrier VoIP network market. For example, by 2005, enterprise VoIP traffic will exceed both wholesale and consumer markets in terms of total minutes2. This explosion in enterprise demand for IP telephony deployments creates an incentive and opportunity for service providers to implement VoIP technologies at both the customer edge and within their network core.

The surging rate of adoption of IP telephony in the enterprise is primarily attributable to two reasons. IP telephony increases productivity by enabling new converged voice and data applications such as corporate directory, unified messaging, IP call-center applications, and extension mobility.

Cost reduction is the second important driver. In a Meta Group survey, more than 70 percent of enterprise customers said they expected that converging their voice and data networks would enable them to realize moderate to substantial savings. Specifically, customers indicated that IP telephony reduces costs by:

Enabling inter-site toll bypass
Consolidating previously separate WAN links and wiring for voice and data
Simplifying moves, adds, and changes
Increasing the ease of remote site support
Reducing real-estate costs by making it possible for more employees to telecommute

2nd OPT=The leader in IP telephony, Cisco offers a complete end-to-end solution that enables service providers to profitably deploy business voice services. Cisco offers service providers the following advantages:

Market leadership in enterprise converged networking—More enterprise customers have built their LAN networks with equipment from Cisco than from any other vendor. These existing Cisco customers can easily upgrade their LAN infrastructures to support IP telephony. Synergy Research reports that Cisco is first in worldwide IP phone and LAN telephony revenue, and Infotech ranks Cisco CallManager as first in IP PBX shipments. Therefore, service providers that deploy the Cisco SP Business Voice Solution gain access to the largest available market—not only for business voice services, but also for other high-margin managed voice and data services that can be deployed on the same infrastructure.
Technology leadership—The Cisco SP Business Voice Solution offers an unmatched feature set, scalability and high availability, and legacy TDM and IP interworking—and complies with open standards. Service providers can base their managed service offerings on a platform that helps them remain competitive. Cisco has deployed the largest and most complex VoIP networks in the world at more than 6,000 customer sites over the past five years. And Cisco has deployed IP communications internally to its global workforce of 35,000 employees.
Reduced risk— The Cisco SP Business Voice Solution was explicitly designed to reduce risk. Business voice solutions:
- Are delivered via a tested and validated combination of Cisco AVVID IP telephony solutions, service provider carrier-class packet voice products and solutions, and Cisco Ecosystem Program partners
- Provide a greater return on CapEx than traditional TDM voice services; several revenue-generating, enhanced services can be deployed on a common IP network infrastructure
Commitment to managed services—Cisco has gained invaluable experience and expertise by offering IP telephony and converged services to enterprise customers. Now Cisco is using its unique knowledge base to create new revenue opportunities for its service provider partners.
Ready access to skilled resources—Cisco's extensive sales and support staff and its reseller channel for converged voice and data solutions give service providers access to an unparalleled skilled resource base for accelerated market penetration. Cisco IP telephony reseller partners can help the service provider extend its sales reach, and also support the installation and configuration of the service provider's business voice services.
Comprehensive product portfolio—Service providers that choose Cisco can work with a single source to obtain all necessary enterprise and carrier network solution components.
Proven solution—Cisco has validated the capability and performance of the SP Business Voice Solution with multiple service provider partners—not just in the lab.

State-of-the-Art Contact Center Capabilities

Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling your company to rapidly deploy a distributed contact center infrastructure.